result candyland FAQ

To reset your password, visit the login page and click the "Forgot password?" link. Enter the email address or username associated with your result candyland account. We will send a password-reset link to your registered email. Click the link, create a new password (minimum 8 characters, including uppercase, lowercase, and numbers), and confirm. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. For security, password-reset links expire after one hour.

During registration on result candyland, you provide your username, email address, password, mobile number, and confirm your agreement to our Terms and Conditions. After account creation, we request Know Your Customer (KYC) verification: a government-issued ID, proof of address, and a selfie for identity confirmation. This verification is required before you can deposit or withdraw. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta follow the same verification process. Verification typically completes within one business day.

Our customer support team is available through the support portal on your result candyland account dashboard. Log in, navigate to the Help section, and submit a ticket describing your issue. You can also contact us via email or live chat if available in your region. We respond to all inquiries within one business day. For urgent account security concerns, flag your ticket as high priority. Support is available in English and local languages where applicable.

result candyland accepts deposits via multiple payment methods with varying ranges. E-wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—typically support deposits from a minimum to several million rupiah per transaction. Bank virtual accounts (mobile banking, local payment, online payment, e-wallet) follow similar ranges. Exact limits depend on your payment provider and account status. After KYC verification, account preferences may increase. To view your current deposit range, log into result candyland and navigate to the Deposit section. If you have questions about your specific limit, contact our support team.

Withdrawal requests on result candyland are reviewed within one business day. Once approved, funds are transferred to your original deposit method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account). The time for funds to appear in your account depends on your payment provider—typically one to three business days. During holidays such as Idul Fitri or Idul Adha, processing may take longer. If your withdrawal has not appeared after the expected window, contact our support team with your transaction ID. We will investigate and provide an update.

Promotion codes on result candyland are entered during deposit or in your account settings. After logging in, navigate to the Promotions or Deposit section. If you have a code, paste it into the "Promo Code" field before confirming your deposit. The promotion will be applied to your account if the code is valid and meets eligibility requirements. Some promotions are tied to specific payment methods (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers) or minimum deposit amounts. If a code does not work, verify it is spelled correctly and has not expired. Contact support if you need clarification.

Before your first session on result candyland, read our Terms and Conditions, which cover account eligibility, deposit and withdrawal policies, and game rules. Review the specific rules for the markets you plan to use: sportsbook rules for Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, and badminton; live-dealer rules for blackjack, roulette, baccarat, and Dragon Tiger; slot rules for Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports rules for Mobile Legends, Free Fire, and PUBG Mobile. Our Legal Notice clarifies jurisdiction eligibility. Each game category displays its rules in the game lobby. If you have questions, contact support.

To request deletion of your personal data from result candyland, log into your account and navigate to Account Settings > Privacy. Select "Request Data Deletion" and confirm your request. Alternatively, contact our support team with your account email and a written request. We will process your request in accordance with applicable data protection laws. Note that some data may be retained for legal or compliance reasons. After deletion, you will not be able to access your account or recover any balance. For details on how we handle data deletion, see our Privacy Policy.